rustic design

Customer Testimonials

"My new flooring looks fabulous! I know I will enjoy it for years to come. It was a pleasure to have worked with Shawn & Timmy on the installation. Their consideration, respect and knowledge for my home was more than I could have asked for. Thanks to the whole "Vallow Team" for making this happen."   - Donna S.

"When I walked in your sales staff immediately directed me to the best products in my budget. Theay answered all my questions and even some I didn't know to ask. Barb and Mark are wonderful!! I have never had less than the best service in regards to purchasing & service."  - Pam C.

"We have already recommended Vallows to others as we are very happy with our new flooring - job looks great! Very pleased with Karla and the gentleman who came to measure was very friendly and helpful.  Felt relaxed - not pressured. "  - Ed W.

"I had looked many places for tiles before ending my search at Vallow. Your staff was great in helping me with the pattern once I had decided on a tile. It was so helpful that I was able to take samples home to come up with the right colors. I couldn't be happier with the backsplash. I love it. I was looking for a backsplash to compliment my new kitchen, the decision was perfect. It's beautiful and is exactly the look I was hoping to achieve. Everything went smoothly from measurements, selection, installers making it happen and clean up. Doesn't get any better than that! I will be back for carpet in the future (hopefully not too distant)."  -  Patty J.
"Thank you so much for the excellent customer service we received from you this past month. Not only did you help us out at short notice and fit us into the installation schedule so we could put our house on the market; you assisted us in pricing out the right carpet for the job. Thank you also for the excellent, polite, and clean service the installers provided. We will look to Vallow in the future to meet our flooring needs as we have in the past 17 years we have lived in Edwardsville."  -   Pam N.
"The Pastor and the congregation of Holy Cross wish to express their most sincere appreciation for you generous contribution toward the replacement of the carpeting of the Church and Fellowship Hall. We pray that God will bestow blessings upon you, your family and all your staff."  -   Congregation of Holy Cross
"We had a great experience with Vallows when we moved to the area 12 years ago and didn't consider going anywhere else. You are always very helpful in answering my questions. The installers were very friendly and professional as well as the staff in the store. Great working with everyone!"  -  Shirleen E.
"Thank you for the very nice and quick job you did. Service was outstanding and the installers were very nice. We'll pass the word along for someone who needs flooring for a very good reference."  -   Kay B.

"We are so very pleased with the work done by Vallows. The men began work immediately upon arrival, and with the exception of a short break for lunch, they worked hard and steadily until the job was completed. The results were remarkable.  The carpet looks beautiful and is "cushy" under foot with the wonderful padding. The installer was a master in his knowledge and ability to solve carpet problems and his team are hard working and efficient. Again, we are so pleased with their work the job which brings a lovely finish to our old house. We appreciate so much your getting our work scheduled so quickly. Many thanks." - Cliff S.

"Many thanks to all at Vallows and the installers for the new carpet put down this week. It looks AMAZING! Vallows put in all the carpet and flooring for us going back to 1994. I just wanted to say "thanks" for all your help through the years!!"  -  Tony C.

"Thanks to all employees who did our installation. Also to sales staff for wonderful attitude and comments & concerns. Vallow is truly a great company!"  -   Stanley D.

"I was very pleased with the quality, selection and service. I had shopped around & was so glad I came to Vallows." -  Renee A.
"The total experience was beyond our expectations. You were very helpful working with me to meet my budget. The installers were knowledgable, courteous and did a great job. I appreciate the attention to detail on all the finish work. I have already recommended you to several people." - Sandy J.

"I received more information and help than at any other place I had been. We have had multiple compliments on our flooring and would recommend Vallows without hesitation. I was pleasantly surprised to learn that Vallow was much more cost effective than H.D. & L..e's. We had a wonderful experience." -   Toni T.

"They were great in how they worked together as a team ... from time of arrival to the time job was complete.Quality and employees were just so great. I would not hesitate to recommend your company to anyone. Thanks to all employees who did our installation. Also to sales people for wonderful attitude and comments & concerns. Vallow is truley a great company!" - Stanley D.

"Vallow always has great selection, knowledgeable sales staff, great installers, and has always been prompt. Love Vallow! Looking forward to Vallow doing our backsplash soon!" - Bev H.

“Everything was wonderful from sale to the installation. Installers were courteous, friendly and knowledgeable. No improvement necessary, Exceptional! We will be back again.” - Carmen C.

“We are extremely pleased and satisfied! We will definitely return for future home improvements! All of you have been so cooperative.” - Sue M.

“Thank you so much for the professional and economical job your installers performed putting carpeting down my steep staircase to my basement. Choosing the carpet was quite a nice experience as your salespeople are both knowledgeable and very friendly, taking all the time I needed. I would most definitely recommend your company to anyone!” - C.C.S.

“The new kitchen floor is absolutely beautiful. It is just as perfect as it could possibly be. We would like to thank and commend the installers for such a great job…we are extremely pleased with our floors and the “extra mile” service we received from Vallows. We are telling our friends and neighbors what a terrific company you are to do business with. Thanks again and we’ll be back!”- Joe D
“My first experience with Vallows was about 17-18 years ago. We had vinyl laid in the kitchen and dining only to notice after the installation there was a small flaw. Mr. Vallow came out with the floor rep and insisted the entire floor be replaced, not just the flawed area. All the carpet and tile since then has come from Vallows because of their service and I also feel I am getting a good price. It takes me many trips to the store to find the carpet I like. No matter how many times I came in and took out a different sample, all the staff was very patient, friendly and helpful in both the showroom and outlet. I also like the fact some of the faces are the same over many years. Thanks!” - Cindy T.
“I am a repeat customer. You answered all of my questions and the installers were very kind and installed it quickly. I have always had a good experience with Vallows.” - Linda L.

“The installer and his team were great. I was impressed with the efficiency and time spent doing our floor and backsplash and we love them both. Looks great, A+++, couldn’t be happier." - Denise B.
“I knew of your store for a long time. Your sales staff helped me determine quality and best price. I was very pleased with the quality, selection and service. I had shopped around and was so glad I came to Vallow.” - Renee A.

"The Sales Staff was really helpful in our choice of carpeting.  The installers that were sent to our home were awesome, very professional and friendly.  They did a fabulous job and even answered our overly inquisitive children's questions.  Actually it went much quicker than I expected and the end result was better than I hoped.  We love it ...we would absolutely recommend Vallows to others."  - Chris S.

"It went better than expected, excellent.  On 1-10, our experience was a 10+.  This is the first time we used Vallow and have never, ever received service like this from others."  - Ann S.

"I always shopped in Highland but prices were better at Vallow - selection and service better too.  The installation and prices will bring me back again." - Barbara B.

"Thanks so much for a quality job at a reasonable price. We keep coming back because of the wonderful Vallow employees. They really worked to find the great wood, tile and carpet selections and found a way to keep us in budget on our 2500 sq ft project. During the nine days of the different installations all three crews were top of the line in workmanship, friendliness and cooperation. They worked as a team. The afternoon calls were much appreciated. Everything looks wonderful, was done on schedule and was enjoyed by many over the Thanksgiving holidays. We are always happy to share our good experiences with family and friends." - Lyle W.

"A very good experience from start to finish, they did everything they said they were going to do.  From the 1st visit to the showroom all the way to the follow-up, Vallow has been excellent. I will highly recommend you all to others.  Thank you." - Laura D.

"Thank you for a job well done at reasonable prices...good quality and workmanship with great results.  Vallow has covered nearly every floor in our house, some of them several times, and all of them well done." -  Lois S.

"Great customer service and installers!  I always recommend Vallows." - Cheryl R.

"We had a bad experience with L---'- and were stuck with no flooring to install in a rush.  Vallow was able to resolve our stressful issue easily and on time for us to move in.  We have gotten nothing but compliments... 10 out of 10!  Thank you." - Drew H.

"Excellent job!" - Sandy E.

"A very satisfying experience...the installers went the extra mile." - Ruth B.

"Good service - Good Selection - Attention to detail." - Grace G.

“We are very pleased with the carpeting. The installers were very good and we were amazed how quickly they finished the job.” - John D.

“We would recommend you to others any day! We really enjoy our floors!” - Kim M.

“Just a note to say thanks for the excellent service I received from all of you at Vallow Flooring. My carpet looks great. I appreciate your expertise and customer friendly attitude – such qualities make you an outstanding business! Job well done – Thank you” - Vicky T.

“…the next time we need carpet, you will get our business and I intend to recommend your company to others. Thank you again. We have been married 53 years and never have any service people been so kind.” - Carolyn L.
“Just thought you might like to know that we couldn’t be happier with the work recently finished in our bathroom. From start to finish, we found courteous, professional and careful attention to our small job from all of your people … salesroom, on-the-job workers, etc.” - Carol W.

“Thank you very much. We are very pleased with your work and promptness & dependability. It looks great. We will tell our friends.” - Bob G.

“My wife and I would like to thank all of you at Vallow Floor Covering. The very first day we walked into your showroom we were assisted with respect and patience. We were impressed with your friendliness, knowledge and professionalism when you came to our home for the estimate. We felt confident this was going to be a good experience, so we placed the order. Now that it is completed, we are VERY pleased with the job you did with our bathroom. It’s even better than we had hoped for. Your installers’ talent and quality work ethic is very uncommon and should be commended. You can be sure we’ll be recommending your work to all our friends and family. We were given courtesy calls throughout the installation to be sure everything was going well. Vallow Floor Coverings is one of the few businesses that do top quality work with a friendly, thorough, and professional attitude from beginning to end. Thank you.” - John W.

“Bill and I thank you for your services to us and for securing such a hard working crew. We recommend your store and the installers to all who ask, “Who did your floors?” Thank you so much for a job well done.” - Kay A.

“I have had several carpets installed in my lifetime, never before have I seen such precision and expertise. Thank you for a job well done.” - Virginia M.

“Thank you for the fine service we received from your sales staff and installation team. All were professional and placed us, the customer, first! We love the new carpet and have received many compliments on it.” - Sherry A.